Below are listed the most frequently asked questions about travel to Cuba and our website. We hope you will find the answer to your question. If not, contact us directly using the customer feedback form. We will endeaviour to respond within 24 hours.

FAQs have been categorized for your convenience.

Payment

Why PayBox?
The most critical facet of electronic commerce on the Internet is security. Customers are spending more and more money on-line, but they require constant reassurance that their transactions are secure, that their credit information is safe. PayBox makes all efforts to protect transaction data and to create the level of comfort desired by your customers. They will not divulge all of our security measures, but they will provide you with some common information about the security of our system. All aspects of our system have been thoroughly investigated and certified by 4 different banks' security personnel over the past two years.

Is PayBox web server secure?
Yes. PayBox uses Netscape Enterprise Server using SSL (secure socket layering) encryption for secure exchange of data between your customers and the PayBox system. The system supports both 40bit and 128bit SSL encryption on virtually all browsers.

Does PayBox use a Proxy Firewall?
Yes. The PayBox transaction system resides behind a dedicated Black Hole Firewall running on redundant Solaris based Sun servers. This protects the PayBox transaction system and the data passing through.

Are my Credit Card numbers saved?
No. The PayBox transaction system sends credit card information through its system, but does not retain any credit card numbers. Once the transaction is completed, transaction's information (without card numbers) is stored in our SQL database. Only in our offline and offsite accounting server do we retain the entire transaction record. The PayBox server provides zero target for potential hackers.

Does your system ask for my Credit Card numbers?
No. The nature of the PayBox system means that you never need to ask your client for their credit card information. Only PayBox receives this information. This removes your concerns as customer regarding security of the credit card numbers after fulfilling the transaction.

What happens on PayBox?
Once PayBox receives all required information from you, the transaction process is carried out with banks using private digital lines and not backing out over the Internet.

What about PayBox Risk Management System?
The PayBox transaction system provides many other elements of security and risk management as part of basic service including protection against fraudulent credit card number generators, 'Web Page Hacking' to alter prices, redundant accidental transactions, and much more. Our methods combine the best of traditional electronic transaction security, the most sophisticated TCP/IP network and Internet Web security, and a customized extended security and risk management suite built on our experience. No other real time Internet processing system offers our levels of consumer and merchant comfort.